Returns & Exchanges

At Thurston, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Drop off your package at any authorized carrier location and keep your tracking number to monitor the status of your refund or exchange.